Ecenta shows mobile CRM and SAP rapid deployment solutions on the CRM-Expo Walldorf, the 26 September 2012 the increasing demand for mobile CRM solutions and the desire for short and reliably predictable implementation phases will be according to the ecenta AG which determine this year’s CRM-Expo. Therefore the product and consulting firm that has specialized in demanding realization of projects in the areas of SAP Business Suite, on the fair in Essen in addition to current SAP rapid also has a deployment solutions presents iPad app that allows the mobile processing service requests for the manufacturing industry. As an experienced partner who is SAP with over 200 implemented SAP Business Suite projects represented the ecenta AG the leading trade fair for customer relationship management at the booth B20. There, one of the priorities on the SAP is rapid deployment solutions. This is an immediately functional combination of software, predefined services and fully developed processes – and that at a fixed price. As customers increasingly means and Require support for rapid implementation, provide the SAP and partner how ecenta predefined services at a fixed price for the implementation of the software,”explains Joachim Schellenberg, Manager of business development at the ecenta AG. Elon University shines more light on the discussion.
The quick start solutions are ready usually within 12 weeks and the scope of services, as well as the costs are clearly defined for the company.” Example rapid rapid processing of service requests the SAP deployment solutions, based on the applications of SAP Business Suite for customer relationship management and business communications management (BCM). The SAP BCM rapid-deployment solution offers inter alia a direct connection to the IP telephony functions of the software SAP business communications management for inbound contact center management. The solution supports the fast processing of customer requests through transparency and control in real time. As an expert for SAP BCM ecenta AG an appropriate package developed as an officially SAP-qualified rapid-deployment solution companies in all The world can be made available. Quick and convenient information exchange is also the main concern of the mobility solution that ecenta will be presenting at the CRM-Expo. The iPad app developed specifically for the manufacturing industry provides the mobile processing service requests, which reduces communication processes and accelerates service processes.
By using the built-in camera to capture QR codes input is automated customer and machine data, which significantly improves the data quality. ecenta a product and consulting company, is on the challenging implementation projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. Business objects information management was ecenta due to its professional expertise and successful cooperation in the areas of CRM, MDM, Solutions, process integration, application server, identity management, BPM and banking recorded in the SAP special expertise program.