Study of piTop consulting: strain by complex terms and conditions of software configuration management often suffers less transparency ohringen, 03.12.2009 many SAP users are dissatisfied with their configuration management. So inconsistencies are often not sufficiently recognized according to a survey by piTop consulting among more than 200 companies through the tools. The companies see the existing complexity overwhelmed and there is not sufficient transparency in the processes of change. Overall, the study revealed a limited satisfaction of SAP users with configuration tools used by them. So only every fourth Awards relatively fully good grades, the IT executives questioned in addition a third is reflected largely’ satisfied.
Two out of five of the companies evaluate the tools from the perspective of practice requirements as inadequate or only partly helpful. At the front are in the list of the causes of inconsistencies in the configuration management; This 58 percent of respondents judging. Closely related is Statement by over half, that is due to the conditions of complexity of almost inevitably einschliechen error and the tools of the existing diversity of applications and their interdependencies were overwhelmed. The primary reason is the inability of these tools, parent to analyze structural dependencies and manage”, says piTop CEO Fritz Gebert. This ability is even more important, the more applications are functionally interlinked. Also another revealing phenomenon can be determined: for 49 percent of the companies register, that corrected error pop up again. This should be understood according to opinion of Gebert as note, to verify the entire process of software development and software maintenance on existing gaps. This process is then usually not sufficiently secured and transparent, so that corrections be overlooked.” The lack of transparency also applies the change processes.
It is so according to 55 percent the SAP user for the employees often not clear on what progress they set up their changes or whether a program is not just parallel edited by a second person. Accordingly, the inserted Konfigurationsmanagementtool Gets the next complaint, since it helps to keep track with the product versions. Thus it can also not the demands of revision”, criticized the piTop Managing Director. But the change process itself does not the asked demands. So my 46 per cent according to the investigation, that he was not formalized. In addition, there are 41 percent of believe that the integrated checks and balances do not infringe. Also, the processes in the configuration management in 43 percent of the companies surveyed have no ITIL compliant orientation. The increased time and cost is one of the main consequences of these weaknesses. The required rework consumes substantial resources and costs a lot of money”, white Gaillot from his consulting practice. In addition could the market-related business processes of the company be affected. “But because the configuration management rather than strategic issue is settled, there is at the decision level on the necessary attention”, criticized Gebert. Agency think tank Pastorat Street 6, D-50354 Hurth Wilfried Heinrich Tel.